Dubai Taxi Number and Contact

Dubai Taxi Contact Numbers

Every licensed taxi in Dubai - whatever the roof colour - is regulated by the Roads and Transport Authority (RTA), and the RTA runs one central call centre for the whole system. That means the Dubai taxi number most people are searching for is the RTA line 800 90 90, which is toll free within the UAE and answers 24 hours a day. The largest single operator, Dubai Taxi Company (DTC), also publishes its own customer line.

Can You Book a Dubai Taxi by Phone?

Not any more. Dubai does not run a booking hotline the way Abu Dhabi does with its 600 line, and the RTA call centre stopped dispatching taxis when booking moved to the Hala e-hailing platform, a switch the RTA completed on 15 January 2020. Here is what each route does now:

1. Call 800 90 90 inside the UAE, or +971 4 605 1414 from abroad, for enquiries, fare questions, complaints and lost property. The line does not send a taxi.
2. Book the taxi itself in an app. In 2026 the RTA promotes Hala, Bolt, Zed and Yango for Dubai taxi bookings, with the same regulated fares in each.
3. Give the app a precise pickup point - a building name, hotel, or clear landmark works better than a street address alone.
4. If you have heavy luggage or more than four passengers, pick a larger vehicle type where the app offers one.
5. Without a smartphone, ask a hotel doorman or hail a taxi on the street. Dubai taxis run on the meter, so the fare is whatever the meter reads plus any Salik tolls crossed.

An RTA booking fee applies to app-booked taxis on top of the metered fare, which is why street hails start cheaper. Our UAE taxi fare guide breaks down flag falls, per-kilometre rates and surcharges across the emirates.

Booking by App Instead

Dubai taxi bookings now happen in apps rather than on the phone. Hala, the e-hailing service run with Careem, dispatches RTA taxis through the Careem app with upfront pricing and live tracking - see our Hala taxi guide for how it works and current promo codes. The RTA's own S'hail app, Bolt, Zed, Yango and the DTC app also book licensed Dubai taxis. Apps show you the car, the driver and the estimated fare before pickup, and since the RTA retired phone dispatch they are the booking route; 800 90 90 remains the line for enquiries, complaints and lost property.

Customer Care and Complaints

The RTA call centre on 800 90 90 doubles as the Dubai taxi customer care number. Use it to query a fare, report driver conduct, or follow up on an existing case. Before you call, find your receipt - printed or SMS - because the taxi number, date and time on it are what the agent needs to trace the trip. Complaints get a reference number, and you can chase progress on the same line or by emailing [email protected]. For issues specific to a Dubai Taxi Company vehicle, the DTC line 800 88088 and [email protected] are the operator's own channels, though the RTA route works for every operator.

Left Something in a Dubai Taxi?

Lost property follows the same route: call the RTA on 800 90 90 as soon as you notice, with the trip time and taxi number from your receipt. We have a full step-by-step walkthrough - including what to do without a receipt and how app bookings make tracing easier - in our Dubai taxi lost and found guide.

How Dubai Differs From Other Emirates

Dubai is the only emirate where the regulator's general call centre is also the taxi number. Other emirates run dedicated taxi booking centres with their own hotlines: Abu Dhabi books through 600 535 353, and Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Al Ain each have separate franchise call centres. A Dubai taxi can drop you in another emirate but cannot pick up a return fare there, which is why intercity travellers often end up needing two different numbers - or one pre-booked car for the round trip. Our verified contacts for the neighbouring emirates are on the Abu Dhabi taxi number, Sharjah taxi number and Ajman taxi number pages.

The Pre-Booked Private Alternative

A taxi is the right tool for a short metered hop. For airport pickups, intercity transfers, or a driver for the day, a pre-booked chauffeur removes the parts people phone 800 90 90 to solve: no dispatch wait, no meter uncertainty, and a named driver who is accountable to you directly.

Gulf Chauffeur runs private chauffeur services across Dubai and the UAE in 2026 with fixed pricing agreed before travel. Your driver meets you at the address - or inside the airport with a name board - and intercity trips cost the same whether traffic is moving or not. Message us on WhatsApp with your pickup point, destination and date, and we confirm the price before you commit to anything.